Along with external compliance and regulatory inspections, MacIntyre have their own comprehensive quality monitoring system- ‘Investing in Care’ (IIC.)

IIC is a monitoring system which appraises each service to ensure service standards are met and then exceeded.

IIC Audit
Operational Mangers complete an IIC audit for each of their services on an annual basis. This involves a 2 day audit of each service they oversee, talking to service users and staff actively observing everyday activities.

Performance Measures:
Services are appraised for compliance against a number of indicators derived from the six promises- these are part of MacIntyre’s core values that evolved from consultation with service users and staff. Each indicator is given a score to see how well the service is performing, ranging from ‘0 - not complying’ to ‘5 - excellent practice’.

Following the ‘Investors in Care’ audit:

• The Operational Manager writes a report summarising the findings and any recommendations that have arisen.
• A copy of the report is sent to the Standards & Excellence Department and to the service. The report is recorded on a database and corporate trends are mapped.
• The findings are used to help target training and staff development needs.
• An annual action plan is then prepared and each Operational Manager is required to implement the plan, making any changes necessary to improve service delivery and develop any areas that are under performing.

Independent IIC Audit
Additionally, the Standards & Excellence Manager undertakes an independent IIC audit. This involves visiting a representative sample of services, spending 2 days observing and participating in activities within the service.

These results are then compared with the Operational Managers audit to see if they correspond. Any additional recommendations are added to the action plan.

If you have any questions regarding IIC, please contact our Standards & Excellence Manager.