To people like me who sit in our central administration building, away from the many interactions taking place between staff in our services and the people they are supporting, ‘Great Interactions’ can seem a bit theoretical – more like a
management exercise than the way of working which is at the core of what we do.
But one of the strengths of Great Interactions is that it is about so much more than training frontline workers to be better at their jobs. At its heart, Great Interactions focuses on dignity and respect, and how people foster that in each other. This means it is relevant to everyone in an organisation, whether they directly support people or not.
So just think, for a moment, about the interactions that underpin your working day: How do you speak to your co-workers? How do you ask for information? How do you give information? How do people feel after they have spent time with you?
And then imagine what would change if you listened more, observed more, reflected more?
And then do it!
Head of Marketing