A recent inspection of Monro Avenue, which provides care and support for up to 14 people with a learning disability or autism in Milton Keynes, was recently inspected by CQC and judged to be ‘Good’ in all areas.
The report noted how staff treated people with dignity and respect and the people supported were notably relaxed and comfortable. When asked, staff were able to tell the inspectors in detail about each person, their likes and dislikes and the activities they enjoyed doing.
CQC inspectors also spoke to family members. The report details how one relative said:
“They [staff] have time to make me a cuppa, sit and update me, they are very open, I still feel very much part of my daughter’s life. I have to say it’s not easy to give your child to someone else to look after, but those people [staff] all deserve a medal.”
The report praises staff for supporting people to follow their interests, be a part of the local community and take part in social activities. Another relative said:
“In my opinion the residents’ well-being is placed at the centre of everything.”
Importantly, the inspection also found how people were kept safe at the service. One person said:
“I am happy here. It’s my home.”
Well done to everyone at Monro Avenue! For more information, please get in touch with our Compliance Team – firstname.lastname@example.org