I invited myself to Great Holm Coffee Shop and Bakery last week to complete a “Big Respect”. Not one’s to miss an opportunity, the team quickly had me in an apron and baseball cap, behind the counter.
I thoroughly enjoyed my morning and credit has to be given to all the team, as my feet were killing me after 4 hours and I may have been a little whingy about it when I got to the office, but they all remained upbeat and were on their feet for far longer!
My key observation was that the learning support workers, gave verbal prompts and loads of encouragement, but never tried to take over a task, even at their busiest time. I think this is an amazing skill to have and will admit there were times that my hands were itching to get involved and dare I say take over. Staff said it is something they have had to actively work at, because the easiest thing is to get involved in the physical task, either to hurry it along or even just to feel useful. Their hard work has paid off; with individuals completing tasks independently and there was definitely an air of achievement.
The team worked as a well oiled machine. I am not sure my ability in food preparation would be welcomed back, but I did make a mighty fine washer upper!
Area Manager, Milton Keynes