Just over 17 months ago I set out on my biggest challenge to date, the role of Area Manager for Milton Keynes, nothing could really have prepared me for the journey ahead: I have compared it to being on a giant roller coaster with lots of highs and lows and a few twists in the middle!
The highlights for me have certainly been getting to know all of the services, the people that live within them and of course the staff teams that keep us going. What has really struck me on my journey is the never ending support and care that is given, the endless conversations of how we are going to continue to provide support with the ever growing constraints that we work within, to ensure we continue to improve the lives of the people we support.
I have been struck in my short time as the Area Manager by so many stand out moments where the Great Interactions™ that we as staff have with the people we support and their families really make me continually proud to do the job I do. I wanted to share some examples: staff supporting a person at the end of their life ensuring that right to their last breath staff held their hand so they were not on their own, even when they themselves had recently suffered a personal bereavement but were adamant that this was the right thing to do. The support given to a new person moving into a service, the constant reassurance to ensure that we get it right for them, with staff using all of the facilitation skills and resources they have to ensure that we do our best and never giving up! The warmth, reassuring touch and never ending creativity really do make the difference to a person in making them feel safe. And finally I had the privilege of watching the drama performance of “Joseph and his Amazing Technicoloured Dream Coat”, and saw again the hard work and dedication from all involved to put on a performance to rival any west end show. The subtle gestures that staff did to ensure the entire group felt safe and involved throughout were truly amazing.
I am extremely proud of the area I support and excited for the journey ahead, and even though the above is just a small snapshot of all the good work that goes on, I wanted to say what a fantastic job you all do and what a journey so far!