Yvette moved from a residential service in the New Forest, into a brand new service called Lane End House in Hampshire in December 2017.
I supported Yvette through her transition to Lane End House and what a transformation; Yvette now has her own one bed flat, her world has changed beyond recognition.
But the one thing that has struck me was something her Nan told me. Yvette has lived in various residential homes over the years, and her Nan always said to her “Tell me about your friends” and Yvette would reply “They are not my friends, I have no friends, I just have to live with them.”
Since moving to Lane End House this has changed, Yvette tells her Nan that she now has real friends and she loves sharing stories of how she has had dinner with them, goes to the pub with her friend and shares her love of DVDs and shopping with her friends.
The staff team at Lane End House have really engaged and got to know Yvette by being flexible and creative in their approach. Yvette says “staff listen to me when I get upset”. This has helped Yvette to think about how she reacts to situations that upset her, which often caused a breakdown in friendships but since she moved to Lane End House staff have become aware of her anxieties. When she rolls her eyes or wiggles her feet staff will say “let’s have a cuppa and talk things through” and this reduces Yvette’s anxieties and has helped her to build real friendships.
Yvette’s Nan is so proud of her and how she loves her flat, but most importantly that Yvette has real friends for the first time in 35 years.
Project Start-Up Manager