Having recently attended the ‘Advanced Great Interactions’ training with my fellow senior colleagues, we decided it would be of great benefit to our service, the people we support and the support staff to use ‘Great Interactions’ as a
regular agenda at our team meetings. We wanted to be sure that all staff were aware of:
‘What makes a Great Interaction?’
At first some staff were unsure, but once we explained the course, re-discussed the e-learning modules, and the Great Interactions booklets we had been given, we really got the ball rolling.
We reminded staff of the 10 facilitation skills and discussed how we use these, and can improve on using them, on a daily basis.As seniors we have found these discussions really useful.We ask staff to reflect on what skills they have used or could be using more of and we look for ways to improve our interactions.
We found the exercise ‘Care vs Support’ really useful as it promoted discussion and got the team thinking about how we involve people in everyday things.
Fortnightly, we take what we have learned to the staff team to share and others bring their own positive approaches and ideas.Now as a team we feel able to use the phrase ‘It ain’t what you do, it’s the way that you do it!’ with confidence.
Team meetings are beginning to be a turning point at Crosby Close and we are able to evidence that we are great at ‘Great Interactions’, and still trying to improve!
We would like to share some photos with you as we think that sharing our pictures, ideas and learning is how we can all get better at ‘Great Interactions’.
Senior Support Worker