It’s amazing how the Great Interactions training has helped all the staff team at No2 The Grove, and the people we support.
After doing my training with Gwenne and Jenny, I brought back all the exercises to share with the staff. We worked together as a team to improve our way of working as support workers who empower and work with people, rather than
carers who do things for, or to, people.
The ‘care vs support’ exercise works wonders!!!
As a team we set aside a maximum of 30 minutes in our team meetings, which we do on Fridays, and leave that time for Great interactions. We do the training exercises from our packs and then staff reflect on all the good interactions they have seen between their colleagues and the people we support. This is really good for staff morale, as staff members are feeding back to one another, on positive interactions they have observed.
We have been going through huge redevelopments at our service and by using everything we have learnt from the training we have managed to support people in the way that they want to be supported. We went without our
kitchen, bathrooms etc when the contractors were doing the work and by using all the facilitation skills and timelines,
pictures, and signing we were able to let the people we support know what was going on around them. This helped them to understand that all the disturbance and inconvenience was to try and give them a better service.
The training and exercises did wonders for us and we feel we are all working better as MacIntyre Support
Workers, but we will of course keep working to improve even more.
Support Worker, Bedfordshire