Sometimes the smallest things have the greatest impact, and this is certainly true of a situation I found myself in last week when I arrived at 6am at a person’s home to complete an observation of Suzanne, a member of staff.
When I arrived Suzanne was supporting Adrian with his breakfast routine. Adrian appeared relaxed and happy, which was clearly a result of the way Suzanne was interacting with and responding to him. Using a range of facilitation skills, she kept her tone of voice low and gentle, her body language open, and positioned herself perfectly throughout the entire interaction, making sure that breakfast time remained calm, relaxed, unrushed and peaceful.
Adrian took full control and made informed choices about his breakfast. The pace was perfect and clearly suited him. Support was offered at the right time and only when requested.
Whilst writing this I appreciate that in order to understand the significance of this interaction, you really need to know Adrian to fully grasp what a wonderful moment I was fortunate enough to experience.
There was genuine warmth in the relationship between the two, which was clearly reflective and responsive. When I left it was clear to me that Adrian was feeling very happy and relaxed and I suddenly realized that if I, or a member of
my family, needed support with breakfast, then what I had just witnessed, was exactly how I’d like it to be – with respect, offering choice and control and being there to support and guide me, and not to do things that I can do for
Moreover, thanks to Adrian and Suzanne, they weren’t the only ones who’d experienced a great start to their day!