Clearly, Karen likes knitting and has an ambition to learn new skills. She wants to learn how to make a jumper – an ambition familiar to a lot of people who take on knitting. What she’s really pointing out is that her craft is very important to her wellbeing as it relaxes her and helps her to switch off.
Given the chance Karen was able to tell us not only what was important to her but why.
We need to be asking ourselves “Do we give people every opportunity to tell us what is important to them?”. Where people can’t tell us directly, do we always use a facilitative approach and Person Centred Thinking Tools to capture and understand this? Do we further reflect on why it is important to people and what the outcomes are?