Hubbard Close, Flitwick, Bedfordshire

CQC Rating: Good

Extracts from latest CQC Report 2023, reviewed July 2023

We saw staff engaged with people, responding to people's communication methods, recognising body language and gestures, that indicated how people were feeling, their wants and needs.

A relative said "We are absolutely satisfied [relative] is receiving loving care; we are always made welcome when we visit."

People and relatives were involved in all aspects of decision-making about their care and support and staff could understand how people wanted their support to be delivered.

Staff provided care and support in a very caring and meaningful way. They knew the people who used the service very well and had built up kind and compassionate relationships with them

‘We observed staff treated people with dignity and respect and people were very relaxed and comfortable with the staff. Staff could tell us in detail about each person they provided care for, their likes, dislikes, and activities they enjoyed doing. They described how they supported people to try new ventures and build on their confidence and independence’

One staff member said, "[Registered manager] is very good at listening, she is very approachable, almost here every day and works her socks off."

Meet The Manager

I’m delighted to welcome you to Hubbard Close in Flitwick. I’ve been the manager here for 2 and a half years and I’m proud to lead and be part of such a wonderful and well established team. We pride ourselves in being person-centred in our approach and adapting our support to meet everyone’s needs as individuals. The environment within the home is vibrant and social and the people we support very much consider themselves a family. We have a very active presence in the community whether this involves going to visit places of special interest or group outings such as local karaoke nights! We love promoting people’s independence and actively encourage people to be as involved as possible both within the house and with all of their decisions. I am passionate about reflecting on feedback and the support we provide in order to continuously improve the service.' - Rebecca Dunhill

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Hubbard Close, Flitwick

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Families

MacIntyre was established by the parents of a disabled child in 1966 for all people with a learning disability to live a life that makes sense to them.

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Positive Behaviour Support

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