Our team in Warrington have just heard that they have been rated “Outstanding” in all five areas by the Care Quality Commission (CQC).
Andrea Parr, Area Manager said:
“I am extremely proud to be part of such a fantastic team in Warrington. The frontline staff and managers have worked exceptionally hard and achieved the best outcome we could have wished for – ‘outstanding’ in all five areas. I am overwhelmed! We are all so proud to work for an organisation that invests so much in the workforce to be the very best we can be so the people we support receive a service they so deserve! We are so fortunate to have leaders who inspire us and who have the vision to lead in our field of expertise.”
MacIntyre’s Adult Services Director, Emma Killick added:
“This is an excellent validation of the great work that our Warrington team do each and every day to provide exemplary support and really make a positive impact on the lives of many people across the town”.
Sarah Burslem, CEO, said:
“We know that to be awarded Outstanding in all five areas is a huge achievement. My congratulations and thanks to the whole team for this fantastic accolade.”
To show the variety of ways in which our team are outstanding, we’ve selected just a few comments from the final CQC report:
“One relative acknowledged how the staff team took time to get to know their family member to understand their non-verbal signs and behaviour that challenged at times. They were delighted in how their family member responded to their staff team and noted how much happier they were and how they enjoyed spending time in the community and in their own home.”
“People receiving support told us they often chose their staff and were very happy with them. There was a mixture of staff throughout the service, male carers, female carers and people from different cultures and backgrounds. This enabled people to have a choice of being supported by a staff member they felt comfortable with.”
“The ethos of the service was clearly inclusive and supportive to their local community. Both staff and people being supported took part in various community fundraising events such as, a tea party for the local hospice and a memory walk. Staff and people supported within the service showed caring attributes to their wider community by arranging a variety of fundraising events. The also facilitated a family autism group to support carers and families.”
“Relatives were very positive regarding support provided with people's choices and social interactions. They felt the staff continually looked at ways to help promote the well-being and happiness of their relatives. They told us, "[Our relative] has blossomed since they moved in", "[Our relative] is as involved as she wants to be and can be, her likes and dislikes are included in the care plan", "She loves it and gets good support, they look after her brilliantly" and "We had a meeting last week looking at his person-centred plan, looking at the future and what [our relative] might enjoy, it went well."
And one final quote from the report:
“We found the provider's mission statement to be fully implemented and was integral to the high standards of care and support provided by the staff. This was endorsed by the many positive examples that people shared with us regarding the impact to their lives. The mission statement outlined the organisation’s commitment to celebrate each person's uniqueness and promotion of real opportunities to connect with others.”
This news comes at the end of a month when the Warrington team have also celebrated 30 years of supporting people in the town. What better way to celebrate than to achieve this outstanding recognition!