We are pleased to share that our support in Ampthill has been rated 'Good' overall, but 'Outstanding' in the 'Well-led' category by the Care Quality Commission.
In response, Becs Gratton, Director of Adult Services commented:
“I have only had the pleasure of line managing Tina, Debs and the team at Ampthill since March this year, so would like to congratulate them and those that came before me on the latest inspection report and the acknowledgement of what robust and compassionate leadership can achieve. I’m looking forward to supporting them to gain a few more outstanding stars the next time around”.
Upon hearing the news, Tina Murray and Deborah Ibbetson, Bedfordshire and Hertfordshire Registered Managers said:
“We are thrilled and couldn’t be more proud of the Frontline Managers and the team for this fantastic achievement. It has been a group effort. We’d like to thank every one of our staff team, who work hard to support people to explore new opportunities that are important to them."
Within the report, the CQC Inspector shared that as a result of the leadership, management and governance of ‘Ampthill Support’, people seek new experiences.
"People and relatives told us the service was well-led and provided personalised care and support to people. Staff worked closely with each individual to deliver outcome-focused support, using person-centred approaches to set goals, deliver learning, support and review, and record achievements. This led to people to become more independent, seek employment, develop new relationships. "
The report continued:
"Each and every person and staff we spoke with felt an active part of the organisation and told us their opinion mattered."
Supporting this view, a family member of one of the people we support commented:
“My husband and I are very happy with the support MacIntyre Ampthill provides. I consider staff are well-trained, and they look for opportunities to stimulate [person] and offer her a range of social activities which suit their interests and character.”
A person we support told the CQC inspector:
"I am very happy and staff help me when I need help, but they encourage me to do things on my own. I can now use the bus and do my own packed lunch."
Whilst another added:
"I am proud of what I can do. I am working, and I am so busy.”