Compliments, Complaints and Feedback
Your experience matters - If something hasn't met your expectations, we want to hear about it and fix it
We want to provide the best possible service. We therefore welcome suggestions, compliments and complaints, to help us to improve our service.
In dealing with suggestions, compliments and complaints, we aim to be:
- honest, constructive and open
- timely
- consistent and fair
- confidential and sensitive
A complaint is when you are unhappy with something we have done, and want something done about it.
A suggestion is when you have an idea for how we could do things better.
Before making a suggestion, complaint or offering a compliment please download and read our leaflet first.
To sends us a suggestion, complaint or compliment, please either use the web form below or fill in the form included in our downloadable leaflet