Back
About us

Contact MacIntyre

Whatever your query, we’ll help you to find the right person to speak to you and answer your questions as quickly as possible.

Get in touch with us
About us Our Values Governance Publications Inspection reports Awards Memberships and accreditations
Find Support

Are you looking for residential support for an adult?

We currently have a number of vacancies where we can offer 24/7 support.

View residential vacancies

Contact MacIntyre

Have a query about support in your area?

Get in touch with us
Find Support Bedfordshire Buckinghamshire Cheshire Derbyshire Greater Manchester Hampshire Herefordshire Hertfordshire Leicestershire London Oxfordshire Shropshire Wales Worcestershire
For Adults

Are you looking for residential support for an adult?

We currently have a number of vacancies where we can offer 24/7 support.

View residential vacancies

Contact MacIntyre

Get in touch to discuss your support needs.

Get in touch with us
For Adults Day Opportunities Employment Great Communities Registered Care Shared Lives Supported Living Residential Vacancies
For Children

Are you looking for a special school?

MacIntyre School provides education and care for children and young people aged between 10 and 19.

Find out more
For Children Academies Further Education - No Limits MacIntyre School Residential Support Supported Living Transition
Our Approach

About MacIntyre

Discover more about the organisation and the people behind the work we do

Discover more about the organisation

Resources

Free leaflets, documents and videos to help with the care of your loved ones

Discover more about the organisation
Our Approach Autism Communication Death and Dying Dementia Families Great Interactions Health Health and Safety Intensive Interaction Learning Disability Person Centred Approaches Positive Behaviour Support Resources Safeguarding Transforming Care Voice of the people we support
Get Involved

Make a difference to the lives of the people we support

Donate
Get Involved Campaigns Corporate Support MacIntyre Lottery Wills and Legacies FAQ Fundraising Terms and Conditions
News and Blogs
Events
Careers

Contact us

Have you got questions about working at MacIntyre?

Get in touch with us

Current vacancies

If you have the right attitude, good customer service skills, share our values and are willing to learn, you’re likely to be a great fit.

View current opportunities
Careers Current Vacancies Work for us 10 best things about MacIntyre Diversity and Inclusion Employee Benefits How to apply How to write an effective CV Recruitment FAQs Safer Recruitment Students and Graduates Volunteer Working in Wales
Donate Search

A Change of Approach

23 October 2017
Blog post

In late 2015, I moved services to oversee a supported living home. The staff came across as caring, supportive and wanting to help people with their daily activities and life skills. The staff team is mostly female staff - which is not a problem at all, however I did notice that their approach to the people we support was more motherly than adult-to-adult support.

It took some time to explain to the staff what I was expecting to change and to see that change happen. It took a good year to chip away at this approach of over-supporting as I really did not want to break the relationships that had grown over the years between the people we support and staff, but I wanted to make it an equal relationship: adult to adult.


How change happened

When I came across to work at this service, I was asked by the compliance team if Bernard required support with personal tasks. If he could not do certain personal tasks for himself it would mean that he would be regulated under CQC.

I could see that Bernard was being supported with things like zipping his coat up, lacing his shoes, brushing his teeth and shaving and I thought to myself: “Why this is happening? Could Bernard do the tasks himself? How could I make the tasks achievable for Bernard?”

I carried on observing the staff supporting Bernard, asking questions when certain personal tasks were taking place. “Why did you lace his shoes up?” I would be informed “He can’t do it”. I would ask “Why don’t we buy shoes that have Velcro across them?” Staff would reply “I suppose we can”.

I could see the warmth staff had towards Bernard, how much they made sure that he was healthy and looking well, but I began to challenge the way things were being done. I made sure I did not overwhelm the staff who were carrying out tasks, by carefully using the facilitation skills to support them to stop and reflect on what they were doing and how things could be different.

Due to staff shortage I had to cover shifts and I started to encourage Bernard to do certain tasks for himself. I was amazed! I would stand back and say “Lace your shoes Bernard” and you can imagine my surprise when he did this with ease. I would say “Zip your coat up please” and Bernard did it, no problem at all.

I began to encourage more stepping back from the staff team, explaining that I understood the care and the support they were giving, but we needed to start to empower Bernard to do more for himself.

I spoke about the 10 facilitation skills with each member of staff; breaking it down and relating the skills to the support that member of staff was giving. Now, after a good year and a half, I can see a big difference. Things have changed… a lot!

Staff are asking themselves questions before supporting people and also reflecting afterwards. They are thinking: “Why am I doing this for this person?” “What can I do or change so this person is able to do the task themselves?”

Staff are being more creative - one example pops to mind. Bernard’s money is kept in his safe which is located in his room. Bernard can at times say “no” to staff entering his room, so it was difficult to access the safe for his money. To cut down on his anxiety when staff go into his room, staff now give Bernard the safe keys and he will get his money box out of the safe and bring it to the staff and also return it.

I am pleased to say that Bernard now laces his shoes - staff have stopped doing this. He is encouraged to brush his teeth and has an electric shave with just some verbal prompts. Staff are being responsive, stepping back a lot more and only stepping in when needed.

Taking the approach of ‘we are all adults, let’s treat each other equally’ has had a big impact in the house: paperwork we would normally fill out, like best interest, we are encouraging the person to do it themselves; arranging holidays, where possible the person is booking it over the phone themselves.

The support we provide has changed from ‘motherly’ to using the 10 facilitation skills: we now encourage people to take control.

Sandra Hughes

Frontline Leader

Wirral

More about Great Interactions

Using the "No Barriers Here Approach" to end of life planning

MacIntyre’s Dying to Talk Project Lead, Rachel Furniss, shares her experiences.

Barry’s brilliant book - Life story work in action

Beth Britton writes about how the team at The Cherries created a life story book for Barry with the support of his family.

How and why we must involve people with learning disabilities in talking about death and dying

Prof Irene Tuffrey-Wijne reflects on her involvement with the Dying to Talk Project.

What are Great Interactions?

Great Interactions is the name MacIntyre gives its award winning way of working.
Find out more about 10 Facilitation Skills
Important Links
Data Protection and Privacy Policy Slavery & Human Trafficking Policy Statement Working Safely in Offices
Connect with us
MacInStars Employee of the Month Contact Us Our Newsletter Shops
Follow us
Registered Charity No. 250840

602 South Seventh Street
Milton Keynes
Buckinghamshire
MK9 2JA
© 2023 MacIntyre. All rights reserved
Site by Grandad.digital