In 2016 I was asked to become Best Practice Mentor for supported living services in Bedfordshire and to get involved in the Experts by Experience programme. I completed my level 3 mentoring qualification and then with the input of the local frontline managers we looked at people we support who might be interested in becoming the Expert by Experience for the area.
For those of you who are not familiar with the Expert by Experience role it involves a person we support visiting services, talking to staff and the people we support and completing a checklist which reflects the quality of the support being provided. Through these audits we gain the valuable perspective of a person who uses MacIntyre services and their opinion on how we provide support to others.
Kate was the person we identified and when she was asked she agreed straight away. Kate engaged really well throughout the process of learning her new role; we started off with weekly sessions where we looked at the guidance explaining what she would need to do and the checklist she would need to complete each time we did an audit.